How it works

Our team

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Our team

It's simple–we're here to take the hassle out of returns, because returning stuff should be as easy as buying it. Just schedule a pickup and we'll do the rest. Skip the packaging, taping, printing, and driving. We'll do it all for you so you can spend more time on what really matters.

Our mission

People change their minds—it's part of being human. Our mission is to reliably make those moments easier to navigate through a better, simpler, less-tedious process of returning purchases.

We save people time, energy, and wasted money so they can spend them on things that they love.

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Our values

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Empathy is everything

We empathize with the people who make Oops possible and aim to walk a mile in their shoes to understand their worlds.

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People, not employees

Work should complement a healthy and holistic life, not define it. Our goal is to create an environment that enables holistic living for our team.

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Build for sustainability

By improving the efficiency of consumer returns, we aim to reduce and ultimately eliminate our carbon footprint.

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We win together

Our strength as individuals enables and inspires our team. We build each other up and sink or swim together.

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Fail fast and fail often

We make rapid data-driven decisions, ship “good enough” to test hypotheses, and learn quickly from our mistakes.

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Seek simplicity

We’re disrupting clunky processes with elegant, simple solutions that are so easy, anyone can use them.

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Authenticity breeds trust

Genuine interactions with team members, customers, and partners is the foundation of trust that powers Oops.

Our founders

The people who started it all.

Jonathan Crawley

Jonathan Crawley

Co-founder & CEO

Joseph Hatch

Joseph Hatch

Co-founder & President

Our passionate team

The people who power Oops.

Adam Fairbanks

Adam Fairbanks

Senior Technical Advisor

Ari Mason

Ari Mason

Director of Marketing

Austin Napierski

Austin Napierski

Strategy & Operations Intern

Caleb Tonkinson

Caleb Tonkinson

Senior Software Engineer

Chris Klomp, strategic advisor to Oops

Chris Klomp

Strategic Advisor

Corbin Byers

Corbin Byers

Senior Software Engineer

Daniel Sappenfield

Daniel Sappenfield

Senior Graphic Designer

Gideon Tonkinson

Gideon Tonkinson

Engineering Intern

Jennifer Robison

Jennifer Robison

Senior Software Engineer

Marketing Intern

Melissa Orlandi

Marketing Intern

Stanley Shapiro

Stanley Shapiro

Director of Product

Scout

Scout

Chief Morale Officer

Our investors

We're hiring!

Oops is growing quickly, and we're excited to build our passionate team.

Check out our open positions and learn more about what it's like to work at Oops.

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(801) 890-2897

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