How it works

Who we are

An image of an Oops driver walking towards and Oops van.

Who we are

We're here to take the hassle out of returns, donations, and cardboard recycling. Just schedule a pickup and we'll do the rest—so you can focus on what really matters instead. Save time and money with Oops.

Our mission

Our mission is to save you time, money, and hassle so you can do more of what you love with the people who matter most. Return, repurpose, and recycle—from the comfort of your home.

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Our values

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Empathy is everything

We empathize with the people who make Oops possible and aim to walk a mile in their shoes to understand their worlds.

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People, not employees

Work should complement a healthy and holistic life, not define it. Our goal is to create an environment that enables holistic living for our team.

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Build for sustainability

By improving the efficiency of consumer returns, we aim to reduce and ultimately eliminate our carbon footprint.

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We win together

Our strength as individuals enables and inspires our team. We build each other up and sink or swim together.

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Fail fast and fail often

We make rapid data-driven decisions, ship “good enough” to test hypotheses, and learn quickly from our mistakes.

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Seek simplicity

We’re disrupting clunky processes with elegant, simple solutions that are so easy, anyone can use them.

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Authenticity breeds trust

Genuine interactions with team members, customers, and partners is the foundation of trust that powers Oops.

Our founders

The people who started it all.

Jonathan Crawley

Jonathan Crawley

Co-founder & CEO

Joseph Hatch

Joseph Hatch

Co-founder & President

Our passionate team

The people who power Oops.

Adam Fairbanks

Adam Fairbanks

Senior Technical Advisor

Adam Green

Adam Green

Chief Technology Officer

Ari Mason, Director of Marketing

Ari Mason

Director of Marketing

Austin Napierski

Austin Napierski

Strategy & Operations Intern

Caleb Tonkinson

Caleb Tonkinson

Senior Software Engineer

Chris Klomp, strategic advisor to Oops

Chris Klomp

Strategic Advisor

Corbin Byers

Corbin Byers

Senior Software Engineer

Daniel Sappenfield

Daniel Sappenfield

Senior Designer

Gideon Tonkinson

Gideon Tonkinson

Engineering Intern

Greg Coy

Greg Coy

Warehouse & Operations Manager

Harrison Kinney

Harrison Kinney

Pickup Driver & Operations Associate

Jenn Robison

Jennifer Robison

Senior Software Engineer

Jeremy Estrada

Jeremy Estrada

Senior Software Engineer

Melissa Orlandi

Melissa Orlandi

Marketing Intern

Stan Shapiro

Stan Shapiro

Director of Product

Scout

Scout

Chief Morale Officer

Our investors

We're hiring!

Oops is growing quickly, and we're excited to build our passionate team.

Check out our open positions and learn more about what it's like to work at Oops.

Explore open roles

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