How it works

Frequently asked questions

General questions

Nope! You can always schedule returns on a pay-as-you-go basis. We charge a base fee of $6 for single-item returns, with $2 per additional item. This means that if you return three items as part of a single pickup, you'll pay $10. These items can be different purchases from different retailers! Note that each return should have its own unique shipping label or receipt if you're returning items from multiple orders.

We recommend creating an account so you can track your return and save your return history. And, of course, an Oops subscription means you'll get unlimited returns free for 30 days, then just $15 a month!

Oops handles online and in-store returns from any retailer (including furniture and oversized items). We'll do the returning for you, which means you don't have to leave your house to make a return. No matter where you bought it, we'll take it back and help you get your refund!

We ask that your return items aren't hazardous or illegal, per our terms of service. If you have questions about what you can return, get in touch. You can email us at contact@oops.io or call 801-890-2897 and a team member will be happy to help you out.

We sure do! If you're returning an in-store purchase, just attach your purchase receipt to your return item or hand it to our Oops driver. We'll take back your return, and the retailer will send a refund to your original payment method.
Absolutely! We'll pick up any clothing, furniture, or other items you wish to donate. Simply write "donation" in the item description when scheduling your pickup. If you're donating furniture or an oversized item, we may reach out to you ahead of time to coordinate logistics.

Each return pickup is insured up to $1,000, so you can rest assured that you'll get your money back no matter what. This means that from the time you schedule a return pickup with Oops and set your items outside or hand them to our driver, your return is protected against damage, theft, or the possibility of getting lost in transit.

If we're aware of an issue with your return, we'll contact you directly. If you have concerns about your return status, you can always get in touch with us and we'll work it out!

Our service is currently available in and around the greater Salt Lake City area, including Utah County. We're excited to bring Oops to new regions soon! You can join our waitlist to be notified when Oops is in your area by entering your zip code on the homepage.
Oops is growing quickly! We're always working to support more regions and expand our coverage areas. You can join our waitlist to receive updates and we'll let you know when we launch in your area. Simply enter your zip code on the homepage and follow the prompts.

Packaging

Nope! We'll accept your returns with or without packaging. If you'd prefer to leave your items in a bag or box, you can absolutely do so, but it's not necessary.

You also don't need a printed label to return with Oops. You can upload a digital return label or QR code when scheduling your pickup. If you're returning an in-store purchase and have a reciept, or would rather print out your label, just select "I'll leave it with my stuff."

When setting your items out or handing them off, be sure to include all related accessories. If an item has multiple pieces or parts, clearly group or attach these so we know they should all go back together.

We're happy to help you out with oversized items or furniture! If you have an oversized item you'd like to return, get in touch with an Oops representative by emailing contact@oops.io, giving us a call at 801-890-2897, or live chatting with us and we'll help you out.

Yes, but we'll walk you through it! If you're returning an online purchase, you'll need to first initiate your return with the retailer. Head over to your account on the retailer's website to request your return label or QR code. You can save it or screenshot it, then upload it to Oops when scheduling your return. Some examples include:

  • A USPS, UPS, or FedEx return label
  • A barcode or QR code provided to you by the retailer
  • Occasionally, retailers may require additional items to be included with the return. Check with the retailer if you have questions about what needs to be included with your return.

If you're returning an in-store purchase, or you'd prefer to use a paper label or receipt, select "I'll leave it with my stuff" when scheduling your return. Just include your receipt with your item(s) and we'll pick it up when we grab your return.

Questions? Contact us for help.

If you can't find your return documents, you can request replacements from the original retailer. You may be able to find an email from the retailer that was sent when you requested your return. This email will often contain a return label or a link where you can download it.
Before you request a return from the original retailer, check their return policy to confirm that they accept damaged or incomplete items. As long as your retailer supports returns like these, we're happy to take them off your hands!

Pickup

Scheduling a return pickup is easy. You can access Oops on any web browser at oops.io from your computer or mobile device.

To schedule your first pickup, enter your zip code on the Oops site or app (if we see you're in our coverage area, we'll automatically recognize your zip code and do that part for you! You can always change your zip if we get it wrong.)

Next, tell us about your return and choose a pickup time. Let us know what kind of return label you'll be providing (digital, QR code, paper label, or receipt) and if you'd prefer a doorstep pickup or in-person handoff.

Just leave out or hand off your items at your designated time, and we'll do the rest! Oops will return your item to the original retailer, who will process your refund.

Still have questions? reach out and a member of the Oops team will be happy to assist you!

Sure! If you have an account, you can easily reschedule your pickup by logging in, selecting "Returns," then hitting "Reschedule" next to the pickup in question.

If you haven't created an account yet, or if you need to change your address, number of items, or other return details, connect with an Oops representative and we'll help you out.

If you select a doorstep pickup, just leave your items on your doorstep by 9 a.m. the morning of your pickup. We'll pick up your return between 9 a.m. and 7 p.m. on the day of your scheduled pickup and will send you a text when our driver is on the way so you know exactly when to expect us. You'll also get a reminder email the evening before.
Nope! We'll pick up as many items as you'd like. You can include multiple return items from the same retailer, or items from different retailers—just be sure you have a printed or digital label for each. We'll walk you through it during the scheduling process!

After scheduling your pickup with Oops, you'll receive an email confirmation and a reminder the night before your scheduled pickup. On the day of your pickup, you'll receive text message updates when your driver is on the way, along with a planned ETA and a link to track your driver.

You can create an account to view your pickup history or check status updates anytime.

Each return pickup is insured up to $1,000, so you can rest assured that you'll get your money back no matter what. This means that from the time you schedule a return pickup with Oops and set your items outside or hand them to our driver, your return is protected against damage, theft, or the possibility of getting lost in transit.

If we're aware of an issue with your return, we'll contact you directly. If you have concerns about your return status, you can always get in touch with us and we'll work it out!

No worries! We know these things happen, and we're happy to reschedule your pickup. If you have an account, you can log in and reschedule your pickup right through the app or website. If you haven't created an account yet, contact us and a team member will help you reschedule.

Payment

We'll send your return back to the retailer the same day as your pickup or the very next day. Once your retailer has received the return, they'll issue your refund. Return processes may vary, but you can typically expect to see your refund on your original payment method. Please check with your retailer to learn more about their specific return process and timeline.
Oops handles the pickup and delivery of your return item(s) to the original retailer. The original retailer will process your refund after receiving your return from Oops.

Pricing

Cancel or change your plan anytime.

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Unlimited subscription

Shop 'til you drop with unlimited monthly return pickups.

30 days free

Then $15 per month

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Pay as you go

Schedule a return only when you need it, one pickup at a time.

$6 per pickup

+$2 for each additional item

Still have a question?

Have no fear, our customer service team is here! Get in touch and we'll be happy to help you out.

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