How it works

Frequently asked questions

General questions

Oops handles online, in-store, and gift returns to almost any retailer (including furniture and oversized items).

We'll pick up and return your items for you, whether that means shipping them to the original vendor or bringing them back to the store.

If you have an oversized item to return, just let us know when scheduling your pickup so we can plan accordingly.

We ask that your return items aren't hazardous or illegal, per our terms of service.

On the off chance we're unable to return your purchase, we'll get in touch and make it right.

If you have questions about what you can return, call, text, or email us and we'll help you out.

Yes! We'll return all the gifts you don't want to keep so you can get what you really wanted instead. Usually, the retailer will provide you with a gift card or store credit equal to the value of your gift return.

Just upload, text, or email us the gift receipt or proof of purchase, or just leave it out with your gift return pickup.

No gift receipt? No problem. We'll work with you and the original retailer to help you navigate post-holiday return policies so you can swap your gift for something you'll love.

Every return pickup is insured up to $1,000, so you can rest assured you'll always get your money back.

Return protection starts the moment you leave your items on your doorstep and covers accidental damage, theft, and the possibility of getting lost in transit.

If we're aware of an issue with your return, we'll contact you directly. If you have concerns about your return status, you can always get in touch.

If you're making a return, we'll need a return label, receipt, or QR code in order to process your pickup.

The good news? You don't have to print a thing. Just upload a screenshot or photo when scheduling your pickup.

You can also text or email us a copy of your return label or QR code, if you'd prefer.

Making an online return? You'll need to initiate the return with your retailer first. You can usually do this on the retailer's website or by contacting them directly. Be sure to check your return policy for details.

Questions? Contact us for help.

We'd love to take donations off your hands! We'll pick up clothes, furniture, toys, household goods, decor, and more.

Just select "Donation" when scheduling your pickup and be sure to let us know if your donation is oversized (won't fit in the back of a standard SUV).

We ask that all donations weigh 50 lbs. of less. If you have a donation that's bigger than this, contact us and we'll do our best to help you out!

We sure do! We return in-store purchases to almost any retailer, with the exception of Costco, which requires the member to be present. We hope to handle your Costco returns soon!

If you're returning an in-store purchase, just attach your receipt to your return item(s) or take a upload a picture when scheduling your pickup.

We'll typically process your return within 3 business days of your pickup. The original retailer will then issue your refund (check your return policy for an ETA).

When initiating your Amazon return, you may be required to select a drop-off location, such as Whole Foods, Kohl's, UPS, or an Amazon return center.

While we can return to any location, UPS is best, so we recommend choosing a UPS drop-off when requesting your QR code from Amazon.

We'll make sure your return gets to the right place no matter what!

Still have questions? We'd be happy to walk you through it. Just give us a call at 801-890-2897.

We'll pick up all your extra cardboard too—we reuse and recycle them all! Just select "Cardboard boxes" when scheduling your pickup.

We ask that cardboard pickups are limited to 5 boxes total, one of which can be oversized (longer than 4 feet on any side).

If you have more boxes than this, or your boxes are larger, get in touch and we'll do our best to accomodate you!

No need to break down your boxes. Just be sure they're free of trash and packing materials.

When scheduling a return or donation pickup, you'll be asked for an item description. This information helps us identify and process your item(s).

The best details to provide here include:

  • Item type
  • Color
  • Size (if clothing)
  • Where it was purchased (if returning)

Here's an example of a great item description:

  • "Black size 6 leggings from Lululemon"

Here's an example of a not-so-good item description:

  • "Clothes from Lululemon"

If you're scheduling multiple items for pickup, be sure to include specific descriptions of each. This helps us identify how many items you're returning/donating and ensure each is accounted for when we pick up and process them.

Anything that won't fit in the back of an SUV is considered an oversized item.

We ask that you limit oversized items to one per pickup, keep them under 50 lbs., and make sure a single person can reasonably lift them.

If you have questions about a specific item or want us to take something that falls outside these requirements, contact us directly.

Nope! You can always schedule returns on a pay-as-you-go basis. You'll pay only $1 for your first pickup, then $8 for each pickup after that.

You can return or donate multiple items in a single pickup. These can be different purchases from different retailers (note that each purchase should have its own return label or receipt).

Oops currently picks up returns, donations, and cardboard boxes across Utah's Wasatch Front, in the greater Salt Lake City area. We service Salt Lake County, Utah County, Davis County, and Summit County.

We're excited to bring Oops to new regions soon!

If you have a question about whether Oops is supported in your area, get in touch and we'll be happy to check your location.

Packaging

Nope! The beauty of Oops is that you never need a box or printed label.

We'll bring you a reusable bag at the time of your first pickup, so you can put everything in there moving forward. If you don't have an Oops bag yet, just place all your pickup items together on your porch.

When leaving your items out, be sure to include all related parts and accessories. If an item has multiple parts (for instance, an electronic device that comes with a separate charger), clearly group or attach these so we know they should all go back together.

If you have specific questions about your pickup, get in touch and we'll help you out.

When we stop by to complete your first pickup, we'll bring you a blue reusable Oops bag. You can put all your returns in donations in there moving forward.

The bag is great for a couple reasons. It helps protect your items from inclement weather and keeps everything together so our drivers know exactly what to pick up.

That way, you'll never have to worry about returns and donations getting mixed up with deliveries or anything else on your porch (this doesn't happen often, but we want to bring you that extra peace of mind!).

When we come by for your pickup, we'll take your full bag and replace it with a new one that you can use for next time.

If you're making a return, we'll need a return label, receipt, or QR code in order to process your pickup.

The good news? You don't have to print a thing. Just upload a screenshot or photo when scheduling your pickup.

You can also text or email us a copy of your return label or QR code, if you'd prefer.

Making an online return? You'll need to initiate the return with your retailer first. You can usually do this on the retailer's website or by contacting them directly. Be sure to check your return policy for details.

Questions? Contact us for help.

Before we can complete your return pickup, you'll need to provide a return label, QR code, or receipt for your purchase.

You can usually find these by looking up your order status or logging into your account on the retailer's website.

If you lose your receipt or have trouble accessing your order history, contact your retailer directly. They should be able to help you out and provide replacements if needed.

We ask that all items weigh under 50 lbs. and can be reasonably lifted by one person.

If you have an oversized item (one that won't fit in the back of an SUV), be sure to indicate that when scheduling your pickup.

Have an extra-large item or giant piece of furniture? Contact us directly and we'll do our best to accommodate you!

Anything that won't fit in the back of an SUV is considered an oversized item.

We ask that you limit oversized items to one per pickup, keep them under 50 lbs., and make sure a single person can reasonably lift them.

If you have questions about a specific item or want us to take something that falls outside these requirements, contact us directly.

If you have questions about whether or not your item can be returned, it's a good idea to check your retailer's return policy.

While some retailers may accept damaged or incomplete items, many do not.

On the off chance we pick up a return that the retailer won't accept, we'll get in touch with you to help you understand your options. Typically, we'll either bring the item back to you or donate it, if you'd prefer.

If there's bad weather on the day of your pickup, you can use your reusable Oops bag to protect your items from the elements.

Don't have an Oops bag yet? You will soon! We're working to distribute them to all of our customers (woohoo!).

In the meantime, you can put your items in a plastic bag or another weather-resistant container.

While every return is insured up to $1,000, we appreciate you helping us keep everything safe and dry—insurance is always best when you have it but don't need to use it!

Occassionally, heavy snow and dangerous driving conditions may make it difficult to complete your pickup on time. If we need to reschedule your pickup due to inclement weather, we'll reach out in advance to find another time that works.

Pickup

You can schedule a pickup on oops.io or download the app for iPhone or Android.

To schedule your first pickup, click or tap "Schedule a pickup," then share your contact info and pickup location.

Next, select your plan. You can get unlimited pickups with a monthly or annual plan, or pay as you go.

We'll schedule your pickup for the following day but you can always change it another time works better!

On the day of your pickup, leave your items on your doorstep before 9 a.m. and we'll do the rest. No need for printed return labels or boxes—we'll handle it all.

Still have questions? Reach out and we'll be happy to help!

Absolutely—you can add items to your pickup, update item information, or reschedule a pickup by logging into your account.

You'll see your upcoming pickup in your dashboard.

Tap "Details" to change item information (such as description or return label) or to add to your pickup. You can add another return, donation, or cardboard box pickup—no need to sschedule separate pickups for these.

Tap "Reschedule" to change your pickup day or time.

If you need to change your pickup address, contact us directly and we'll help you out.

If you select doorstep pickup, just leave your items on your porch by 9 a.m. the morning of your pickup.

We'll typically complete your pickup between 9 a.m. and 5 p.m. and will send you a text when our driver is on the way. You'll also get a reminder email the evening before.

You can always check your pickup status in your account dashboard or contact us directly with any questions.

We'll bring you a reusable Oops bag at the time of your first pickup—you can put all your items in there moving forward. This will help protect them from the elements and make it easy for our drivers to know what to grab.

Don't have an Oops bag yet?

If you're getting a delivery on the day of your pickup, or if you're concerned we may not know exactly what to take, you can bundle your items together with a note for our driver (a sticky note that says "Oops" will do the trick!).

You can always reach out to us ahead of your pickup if you have any questions or concerns!

When we stop by to complete your first pickup, we'll bring you a blue reusable Oops bag. You can put all your returns in donations in there moving forward.

The bag is great for a couple reasons. It helps protect your items from inclement weather and keeps everything together so our drivers know exactly what to pick up.

That way, you'll never have to worry about returns and donations getting mixed up with deliveries or anything else on your porch (this doesn't happen often, but we want to bring you that extra peace of mind!).

When we come by for your pickup, we'll take your full bag and replace it with a new one that you can use for next time.

After we pick up your return, we'll bring it to our warehouse for processing before sending it back to the original retailer.

This is usually done within 3 business days, but inclement weather and other factors may occasionally result in a delay (if you need it done sooner, contact us directly).

You'll get an email after your return is processed and out of our hands. Once the original retailer receives it, they'll handle your refund.

You can always check the status of your return in your account dashboard.

Nope! We'll pick up as many items as you'd like. You can even return multiple items from different purchases—no matter where you bought them! Just be sure to include a receipt or return label for each purchase you're returning.

We ask that all items weigh under 50 lbs. and can be reasonably lifted by one person.

If you have an oversized item (one that won't fit in the back of an SUV), be sure to indicate that when scheduling your pickup.

Have an extra-large item or giant piece of furniture? Contact us directly and we'll do our best to accommodate you!

Anything that won't fit in the back of an SUV is considered an oversized item.

We ask that you limit oversized items to one per pickup, keep them under 50 lbs., and make sure a single person can reasonably lift them.

If you have questions about a specific item or want us to take something that falls outside these requirements, contact us directly.

You'll receive an email confirmation after scheduling your pickup with Oops. We'll also send you a reminder the night before.

On the day of your pickup, you'll get text message updates when your driver is on the way, along with a planned ETA and a link to track your driver.

You'll also be notified when your pickup is complete and when your return is dropped off to the original retailer. Returns are usually processed within 3 business days of your pickup.

Head to your account dashboard to view your pickup history or check status updates.

Every return pickup is insured up to $1,000, so you can rest assured you'll always get your money back.

Return protection starts the moment you leave your items on your doorstep and covers accidental damage, theft, and the possibility of getting lost in transit.

If we're aware of an issue with your return, we'll contact you directly. If you have concerns about your return status, you can always get in touch.

If there's bad weather on the day of your pickup, you can use your reusable Oops bag to protect your items from the elements.

Don't have an Oops bag yet? You will soon! We're working to distribute them to all of our customers (woohoo!).

In the meantime, you can put your items in a plastic bag or another weather-resistant container.

While every return is insured up to $1,000, we appreciate you helping us keep everything safe and dry—insurance is always best when you have it but don't need to use it!

Occassionally, heavy snow and dangerous driving conditions may make it difficult to complete your pickup on time. If we need to reschedule your pickup due to inclement weather, we'll reach out in advance to find another time that works.

No worries! We know these things happen and we're happy to reschedule your pickup!

Just log into your account to reschedule, or contact us directly and we'll help you out.

We'd love to take donations off your hands! We'll pick up clothes, furniture, toys, household goods, decor, and more.

Just select "Donation" when scheduling your pickup and be sure to let us know if your donation is oversized (won't fit in the back of a standard SUV).

We ask that all donations weigh 50 lbs. of less. If you have a donation that's bigger than this, contact us and we'll do our best to help you out!

Payment

We'll typically process your return within 3 business days of your pickup.

Once the original retailer gets it back, they'll issue your refund (usually to your original payment method).

Occasionally, we'll be reimbursed directly for an in-store return. If this happens, we'll send you the full amount through Venmo or another payment method that works best.

Return processes may vary, so be sure to check with your retailer for details.

Oops handles the pickup and delivery of your return item(s) to the original retailer, who will then process your refund.

We'll send you an email when your purchase has been returned to the original retailer. Returns are usually processed within 3 business days of your pickup. If you need yours done sooner, contact us directly.

Refund timelines vary by retailer and whether you're making an online or in-store return. Check your retailer's return policy for details.

Yes! We'll return all the gifts you don't want to keep so you can get what you really wanted instead. Usually, the retailer will provide you with a gift card or store credit equal to the value of your gift return.

Just upload, text, or email us the gift receipt or proof of purchase, or just leave it out with your gift return pickup.

No gift receipt? No problem. We'll work with you and the original retailer to help you navigate post-holiday return policies so you can swap your gift for something you'll love.

If you've signed up for an Oops annual or monthly plan, you'll be charged your subscription fee at the end of your trial.

Your first 7 days are totally free with zero commitment, so you can try us out with no strings attached! You won't be billed until your trial ends.

You can check your subscription details and billing date in the profile section of your dashboard.

If you're signing up via the mobile app for iPhone or Android, you can check out using a credit card, Apple Pay, or Google Pay. You'll need a credit card to check out on our website.

Occasionally, a retailer will ask for the original payment method to be present at the time of a return. If this happens, we'll typically receive a gift card and will Venmo you the full amount of your refund.

Don't have Venmo? No worries—we'll always find a way to get you your money back. Our team will reach out directly to help coordinate your refund if needed.

Pricing

Pricing

Cancel or change your plan anytime.

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Unlimited subscription

Unlimited subscription

Shop 'til you drop with unlimited monthly return pickups.

7 days free

Then $15 per month

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Pay as you go

Pay as you go

Schedule a return only when you need it, one pickup at a time.

$1 first pickup

Then $8 per pickup

Still have a question?

Have no fear, our customer service team is here! Get in touch and we'll be happy to help you out.

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