How it works

How it works

No packaging. No driving. No wasted money. Let us do the returning for you.

Oops driver picking up returns from a customer
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Step 1

Make sure we're in your area

If we see you're in our service area, just click or tap to get started. Otherwise, enter your zip code to check if we're in your neighborhood.

Not to worry—if we aren't there yet, we will be soon! You'll be prompted to join our waitlist so you can be the first to know when we arrive.

Step 2

Tell us about your return

Tell us what you're sending back, then either upload your return label or choose to leave it with your pickup.

You can add multiple items to the same pickup, all from different retailers—we'll take back any online or in-store purchase!

Step 3

Schedule your pickup

Choose a date and time that works for you. You can select an in-person handoff or simply leave your items on your doorstep and we’ll pick them up.

P.S. All your returns are insured up to $1,000!

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Step 4

Leave out or hand off your items

You’ll get reminder emails and texts on the day of your pickup—just have your items ready to go! No need for boxes, tape, or printed labels.

Step 5

Get your refund

We’ll return your items to the original retailer, who will issue your refund.

That’s it! You’re all set.

Ready to start making returns?

Shop (and return) ‘til you drop. Start your free trial and get 30 days of unlimited returns.

Have a question?

Oops handles online and in-store returns from any retailer (including furniture and oversized items). We'll do the returning for you, which means you don't have to leave your house to make a return. No matter where you bought it, we'll take it back and help you get your refund!

We ask that your return items aren't hazardous or illegal, per our terms of service. If you have questions about what you can return, get in touch. You can email us at contact@oops.io or call 801-890-2897 and a team member will be happy to help you out.

Nope! You can always schedule returns on a pay-as-you-go basis. We charge a base fee of $6 for single-item returns, with $2 per additional item. This means that if you return three items as part of a single pickup, you'll pay $10. These items can be different purchases from different retailers! Note that each return should have its own unique shipping label or receipt if you're returning items from multiple orders.

We recommend creating an account so you can track your return and save your return history. And, of course, an Oops subscription means you'll get unlimited returns free for 30 days, then just $15 a month!

Scheduling a return pickup is easy. You can access Oops on any web browser at oops.io from your computer or mobile device.

To schedule your first pickup, enter your zip code on the Oops site or app (if we see you're in our coverage area, we'll automatically recognize your zip code and do that part for you! You can always change your zip if we get it wrong.)

Next, tell us about your return and choose a pickup time. Let us know what kind of return label you'll be providing (digital, QR code, paper label, or receipt) and if you'd prefer a doorstep pickup or in-person handoff.

Just leave out or hand off your items at your designated time, and we'll do the rest! Oops will return your item to the original retailer, who will process your refund.

Still have questions? reach out and a member of the Oops team will be happy to assist you!

Nope! We'll accept your returns with or without packaging. If you'd prefer to leave your items in a bag or box, you can absolutely do so, but it's not necessary.

You also don't need a printed label to return with Oops. You can upload a digital return label or QR code when scheduling your pickup. If you're returning an in-store purchase and have a reciept, or would rather print out your label, just select "I'll leave it with my stuff."

When setting your items out or handing them off, be sure to include all related accessories. If an item has multiple pieces or parts, clearly group or attach these so we know they should all go back together.

After scheduling your pickup with Oops, you'll receive an email confirmation and a reminder the night before your scheduled pickup. On the day of your pickup, you'll receive text message updates when your driver is on the way, along with a planned ETA and a link to track your driver.

You can create an account to view your pickup history or check status updates anytime.

Our service is currently available in and around the greater Salt Lake City area, including Utah County. We're excited to bring Oops to new regions soon! You can join our waitlist to be notified when Oops is in your area by entering your zip code on the homepage.

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